EFFECT OF PROCESS INNOVATIONS ON FINANCIAL PERFORMANCE OF MICROFINANCE BANKS IN KENYA

The financial success of a country's microfinance banks is essential for the stability banking system and economy as whole. Kenyan institutions have continued to incur rising losses, indicating poor performance. These can enhance their performance by offering specialized services solutions decrease expenses information imbalances. This research examines impact process improvements on from 2014 2021. All fourteen approved in Kenya were polled using an unbalanced panel. Using document review guide, secondary data records these was extracted census. For descriptive statistics, means standard deviations utilised, whilst panel multiple regression analysis correlation utilized inferential analysis. study found that changes had statistically significant influence institutions. findings indicated aid enhancing As result study, it suggested bank management use improve Key words: Process Innovations, Mobile Banking, Pesa Link, Digital Field Application, Financial Performance CITATION: Omwanza, C. O., Jagongo, A. J., & Ndede, F. W. S. (2022). Effect innovations Kenya. Strategic Journal Business Change Management, 9 (2), 1193 – 1202.